COVID-19 Customer Updates

To our valued customers,

We understand the ever-changing circumstances surrounding COVID-19 have created uncertainty for everyone worldwide. Along with you, we are closely following the impact of COVID-19 on our community. Our hearts and thoughts go out to each and every one of you.

We recognize you rely on us for products you love. We take that responsibility seriously and are mobilizing quickly to protect the health and safety of our employees in order to serve you. In response to announcements from local governments and health officials, we have encouraged employees who can perform their roles remotely to work from home for the duration of the outbreak.

Additionally, our production facilities uphold immensely high standards for cleanliness and are strictly abiding by new safety guidelines to ensure we take all the right steps. We are implementing additional precautionary measures to safeguard the wellbeing of our crews and community with masks, sanitizer, and increased surface cleaning.

Through this challenging time, we pledge to do our part to be a business you can depend on. We are actively monitoring and assessing the situation in real-time in order to respond as best we can. We encourage you to also stay tuned through trusted channels such as:

World Health Organization (WHO)
Centers for Disease Control and Prevention (CDC) for US updates
Your local government health department

We will also continue to closely monitor the situation with our shipping service providers in order to keep you informed. Should any changes arise, we will be communicating them on this page. We encourage you to regularly check back for updates.

In the meantime, please take care of yourself, your families, and your loved ones. We sincerely appreciate your patience and loyalty as we traverse these difficult times together. We look forward to continuing our best efforts to serve you.

Please be safe.

Team ILovemyDutchHeritage

Demand for masks remains high given the recommendation to wear masks issued by the Centers for Disease Control and Prevention (CDC). Since the CDC’s recommendation in early April, seven states (CT, HI, MD, NJ, NY, PA, and RI) have taken this guidance further, requiring residents to cover their faces when they visit essential businesses or use public transportation.

Due to a surge in demand, we’re experiencing delays in shipping cloth mask orders.

• US orders will ship within 14 to 21 days of purchase
• International shipping times will vary

You’ll see estimated shipping information prominently displayed on the buy page. We’re working quickly to resolve this delay and have added a new fulfillment partner to resolve this issue.

For the most recent ILovemyDutchHeritage information related to COVID-19, please continue checking this page for updates. We appreciate your understanding and ongoing support, and we’re working hard to maintain the quality service we’ve always provided. Thank you for giving us the opportunity to do so.

Sincerely, The ILovemyDutchHeritage Team

We want you to know we’re committed to providing the best possible customer service during these uncertain times. This is what it means to be a ILovemyDutchHeritage customer—we have your back through thick and thin.

Over the last few weeks, we have taken multiple preemptive measures to optimize product and shipping operations to ensure uninterrupted service for you. At this time, we are actively following the latest developments concerning COVID-19.

Our goal is to continue taking proactive steps to stay ahead of any issues the outbreak may cause as well as maintaining full transparency about our actions. You can find the latest updates below.

Production
Our facilities are fully stocked and all products are available. We are actively working to mitigate any possible delays.

Shipping
While we cannot control border regulations and closures, we can control how delays get handled. In true ILovemyDutchHeritage spirit, we intend to go above and beyond. To compensate for any production delays that may occur, we are offering free upgrades to priority shipping for all affected buyers within the US.

For locations where deliveries simply cannot be made at this time, we will be notifying customers at checkout. For an updated list of countries and cities we currently cannot ship to, please refer to our FAQ. https://www.wowdutch.com/faq

Customers
Our priority is keeping you informed and satisfied. Our support team is working around the clock to address all customer concerns and inquiries.

Our dedicated team is here to help and can provide you with resources and information to assist you through these times. Please don’t hesitate to contact us at https://www.wowdutch.com/contact/email.

Due to the severity of the COVID-19 outbreak, there are widespread airline cancellations and restrictions in affected areas. As a result, the countries listed here are currently experiencing suspended or partially suspended service.

* Please note that all international orders are currently experiencing delays.